How Can We Help?

Open Tap Party and go to Settings from the home screen. Tap Restore Purchases. Make sure you're signed in to the same Apple ID or Google account you used when you originally purchased.

Your purchase is tied to your app store account — not the device — so it will restore on any device using the same account.

Subscriptions are managed through your device's app store, not the app itself:

On iPhone / iPad (iOS):

1. Open Settings → tap your name at the top
2. Tap Subscriptions
3. Find Tap Party and tap it
4. Tap Cancel Subscription

On Android:

1. Open the Google Play Store
2. Tap your profile icon → Payments & subscriptions → Subscriptions
3. Find Tap Party and tap Cancel

You'll keep premium access until the end of your current billing period. Cancellation stops future charges only.

The Party Pack ($0.99) gives you full premium access for 1 hour from the moment of purchase — perfect for a single session. It does not auto-renew. Once the hour is up, the app returns to the free tier.

You can purchase another Party Pack at any time, or upgrade to a monthly subscription or lifetime purchase if you use the app regularly.

First, try Restore Purchases in the app's Settings screen — this usually resolves it immediately.

If that doesn't work, make sure you're connected to the internet and try again. Entitlement checks require a brief connection to our purchase server.

Still stuck? Email us at support@tap-party.com with your order confirmation or receipt and we'll sort it out.

Refunds are handled by the platform you purchased through, not by us directly:

• Apple: Visit reportaproblem.apple.com and select your Tap Party purchase.
• Google Play: Go to play.google.com/store/account/subscriptions and request a refund there.

If you're having trouble with the platform's refund process, email us at support@tap-party.com and we'll help advocate for you where we can.

The Lifetime Access ($24.99) one-time purchase gives you all current and future premium content permanently — including all 158+ premium challenges, every interactive mini-game, no ads, and unlimited players. No recurring charge, ever.

Free tier: Up to 6 players per game.
Premium (any paid plan): Unlimited players.

When setting up a game you choose from three intensity levels:

• Chill — Light, easy-going challenges. Great for new groups or a relaxed vibe.
• Normal — The balanced default. A good mix of fun and daring.
• Lush — Bold, more daring challenges for groups ready to turn it up.

The free tier includes a solid set of challenges to get the party started. Premium unlocks the full library of 332 challenges — including 158 premium-exclusive challenges across all categories and intensity levels.

Premium also unlocks all interactive mini-games (dice roller, coin flip, timer, and random player selector) which are not available on the free tier.

Mostly no. Core gameplay — challenges, dice, coin flip, timer — works fully offline once the app is installed.

A brief internet connection is needed to verify purchases when you first launch after buying premium, and for ads on the free tier. After entitlements are confirmed, you can play offline.

Certain premium challenges trigger the Random Player mini-game — an animated roulette wheel that spins through all active players and lands on one randomly. That player becomes the target of the challenge.

This feature requires a Premium plan.

Currently, player names are entered fresh each session and are not saved to your device or our servers. This is by design — each game is a fresh start, and it keeps your data private.

Try these steps in order:

1. Force-close and reopen the app.
2. Restart your device.
3. Check for an app update in the App Store or Google Play — we push fixes regularly.
4. Reinstall the app — your purchase is tied to your store account, so reinstalling won't lose it. Use Restore Purchases afterward.

If the issue persists, email us at support@tap-party.com with your device model and OS version so we can investigate.

These interactive mini-games are premium features. If you're on the free tier they won't appear. Upgrade to any paid plan to unlock them.

If you have premium and the animations aren't loading, try force-closing the app and reopening it. If that doesn't help, reinstall the app and restore your purchase.

Go to Settings → Restore Purchases inside the app. This re-confirms your entitlement with our purchase server and should immediately remove ads.

Make sure you're signed in to the same Apple ID or Google account used during purchase. If ads persist after restoring, email us at support@tap-party.com.

We love hearing from players. Email us at support@tap-party.com with:

• A description of the bug or feature idea
• Your device model and OS version (for bugs)
• Steps to reproduce the issue (if applicable)

Every report is read and helps make the game better for everyone.

Tap Party is built with React Native (Expo) and supports:

• iOS: iPhone and iPad running iOS 15 or later
• Android: Devices running Android 10 (API level 29) or later

For the best experience, keep your device and the app updated to the latest versions.